Several years ago, prior to working here, I was a manager of a technical support organization. Every few months, I’d have an employee come to me and let me know they were leaving the company because they were unhappy with a certain aspect of their job. I always asked them why they didn’t let me know prior and always felt like a failure because as a manager it’s your job to realize when people are unhappy and make them happy again. I could never get a honest answer from them, I just assume employees feel it’s easier and less risky to find another job then to to be honest with their boss.
Similar situations has haunted me here, however it’s not with employees but customers this time. Very few customers will write in and tell us they are unhappy with us but instead change web hosts and we find out months down the road when they write a thread on a web hosting forum letting people know why they don’t recommend us.
As we run a shared platform, we have to use technology and standards that will fit ‘most’ customers, now this doesn’t mean every customer is going to have a positive experience because we know that won’t happen. However, in most cases, we can always make the customer happy by moving them to another server, adjusting a server configuration or upgrading them to another plan/service. I can count on my right hand how many times we’ve exhausted all resources for a single client and end up letting them know they are better off with another service because we simply can’t help them. That feeling really sucks and we’re lucky we don’t have to do it very often.
I encourage everyone if there’s a problem in life, not just web hosting, be honest with the other person/company and in most cases you will see it’s a lot easier to work out the issue then to move on. It’s our job to make sure you’re happy and if we never hear from you, we will always expect there’s nothing we could do to make your experience a better one.
You guys are awesome thus far! No complaints here!
I’m a pretty new customer and have already blogged about how happy I am with you guys. I really appreciated support helping me with wordpress issues instead of saying yeah no it’s third party you’re on your own. Never guaranteed they could fix it but at least tried and that was and is greatly appreciated in particular for a noob to wordpress like me.
I’ve had you guys for almost 2 years now and no complaints so far.
The very few technical problems/questions I’ve had were addressed very quickly and efficiently.
I have been for the last 7 months with you guys and I can say that Stablehost is the best hosting I ever seen. I tried like 4 hosting services before, but everytime I had problems with downtimes, php version, php limit etc. Here, I have none problem like that and most of my tickets I opened to support was for questions. I requested only one time the support for an issue with mysql server, which has been solved in less than 10 minutes and never get the problem back.
I am glad I could find you and as you maybe know guys, I’m recommending you everywhere: forums, blogs, facebook, twitter etc.
Keep the good work !
With your recent upgrade of the server I am on, I have currently no reasons to complain.
Thank you.
Not 100% related, but why don’t you guys update your affiliate banners? They still have your old branding, pricing and so on. They could be easily improved and it’s in the best interest of all parties involved.